Reviews of Nuccis Italian Ice and Gelato
Nuccis Italian Ice and Gelato
Found 3 records
Gelato Luvr - 07/19/2009 14:24:35
Michael from Nashville, TN
Great place to bring the family. Popular place and one of a kind.
Response to negative review Steve and Connie Hovis from Franklin, TN
We are Steve and Connie Hovis, proud owners of Nucci's Italian Ice and Gelato located in the Meridian Center in Franklin, TN. We feel blessed to be able to work with our family in providing high quality, value and customer service to our community. While we constantly strive to do our best in all these areas, there are times, as imperfect people we fall short in meeting our customer's expectations. Such was the case on July 17, 2009 when our store was crowded with customers who had been served and those waiting to be served. We attempted to wait on each customer in our typical friendly and timely manner. Our apologies go out to anyone whose expectations were not met that night. If we did not wait on each customer in the order they entered the store, this was not intentional. Any suggestion that this was intentional or in any way based upon someone's race or ethnicity is untrue. We look forward to many years of serving our community the freshest Italian foods and frozen desserts in our family atmosphere.
Nuccis poor Customer service - 07/17/2009 22:49:31
CharDee from Franklin TN
Nucci's Italian Ice and Gelato is located in Cool Springs shopping Center in 2000 Meridian Blvd., Suite 100 Franklin Tennessee. Nucci's staff are rude, provides poor customer service and negative attitude towards other ethinic groups - non white.
Steve and Connie Hovis are the owners, their sons, Ben and Jay, work full time and their daughters, Erin and Morgan. Upon entering the restaurant on Friday July 17, 2009 at 8:45pm parking was limited and owner Connie Hovis did not provide adequate customer service tonight by acknowledging three customers order and never asking may I help you. I politely interrupted the Connie Hovis while the son (ignored my presence as a customer as well and asked 2 other customers for help) and stated I was next she tried to ignore my comment and then asked can I help you.
Normally I would have thought this was an error or oversight but Steve Hovis (owner) also displayed this same negative and discriminatory behavior in May 2009. I have lived in Cool Springs over 13 years and rarely see restaurants who provide negative customer service survive!! My family was a standard customer at Nucci's we even looked forward to the daily Gelato specials. After tonight the racists attitude by the owners and family needed to be provided in reviews for future patrons.
The menu is limited and the prices are high considering Baskin Robbins, Maggie Moos, Coldstone and Dipping Dots with in a mile radius of Cool Springs. Portions are tight and staff will try to use old products or take shortcuts in preparation. Maybe this small family owned business can grow from this negative experience and become more diverse to other ethnic groups trying to support their business within Cool Springs.
Powered by eDirectory™